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Privacy Policy

Last updated: 23/01/2026

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Release Therapies is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or book an appointment.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information We Collect

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a) Information you provide directly

We may collect personal information when you:

  • Contact us via email or contact forms

  • Communicate with us regarding services or enquiries

This information may include:

  • Name

  • Email address

  • Phone number

  • Any information you choose to share in your message

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b) Booking information (via third-party service)

Appointments are booked through Acuity Scheduling, a third-party booking platform. When you click the booking link on our website, you are redirected to Acuity Scheduling’s website.

Acuity Scheduling may collect:

  • Name

  • Contact details

  • Appointment details

  • Health-related information relevant to your physiotherapy treatment

We do not directly collect or store booking or medical data through our website.

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How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Provide physiotherapy services

  • Communicate about appointments or services

  • Comply with legal and regulatory obligations

We only use your data where we have a lawful basis to do so, including consent, contractual necessity, or legal obligation.

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Third-Party Services:

 

Acuity Scheduling

Our website contains a link to Acuity Scheduling, which operates independently from us. Any personal data you provide during booking is processed according to Acuity Scheduling’s Privacy Policy.

We encourage you to review their policy here:
👉 https://www.squarespace.com/privacy (Acuity Scheduling is owned by Squarespace)

We are not responsible for the privacy practices of third-party websites.

 

Cookies

Our website may use basic cookies to ensure proper functionality and improve user experience.

Cookies may:

  • Help the website function correctly

  • Provide anonymous analytics information

You can control or disable cookies through your browser settings.

 

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Access to personal data is limited to those who need it to provide services.

 

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, medical, or regulatory requirements

 

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, please contact us at: [clinic email]

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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